Our postage rates are FREE to the UK and dependant on weight to the rest of the world. Please note all UK orders over £20.00 in value will be sent recorded delivery at no extra charge. Proof of posting is always obtained for all over seas orders, and UK orders over £4.00.
While we aim to send orders out by the same working day when placed before 1pm, and usually succeed in doing so, sometimes unavoidable delays occur: weather, bank holidays, industrial action and suchlike. So, while we generally get your order to you in a few days, we recommend that wherever you are in the world, you allow 21 days for delivery of your order. However, this is a very rare occurrence indeed. If it hasn't arrived by that time, please contact us.
We aim to ship all our orders out on the same working day they are received before 1pm. This means that if you want to cancel your order, you need to contact us by 3:30pm GMT. After that time your order will probably be in the post and you will need to return it to us for a refund.
Battle Forge Games complies with the ‘Distance Selling Regulations’, so a customer has the right to cancel their order without giving a reason. A customer may return any item within 7 working days of receipt for a full refund less ‘shipping costs’.
The customer is responsible for the costs incurred in returning the item, except in cases of faulty, damaged or wrongly supplied goods. A deduction shall be made from the refund of any direct cost of collecting the goods. The goods must be returned in the condition that they were first supplied. Please include a covering letter explaining the reason for the goods being returned and your full name and address. The customer will be refunded within 30 days of cancellation.
Missing items, damaged goods or any other disputes should be reported either by email or by post within 7 working days of receipt. The items may be returned for a full refund (including postage) or replacement. Battle Forge Games will make every effort to replace damaged goods but if replacement is not possible, or if an order is cancelled for any other reason, Battle Forge Games only obligation shall be to refund the full purchase price of the item(s).